Welcome to Booflow. These Terms of Service ("Terms") govern your access to and use of the Booflow platform, website and related services (collectively, the "Service"), operated by Gravity Epoch, S.A. de C.V. (RFC GEP180321P73), with registered office at Cerrada Acueducto #5713, Int. 501, Col. Zona Residencial Anexa Estrellas del Sur, C.P. 72176, Heroica Puebla de Zaragoza, Puebla, México (referred to in these Terms as "Booflow", "we", or "us"). By creating an account or using the Service you agree to be bound by these Terms. If you don't agree, don't use the Service.

1. Accounts

To use most features of the Service you need to create an account. You're responsible for keeping your credentials confidential and for every action taken under your account. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

An organization owner can invite other users as members. Owners are responsible for their org's activity, billing, and any external collaborators invited through their flows.

2. Subscription, billing and renewals

Paid plans are billed in advance on a monthly or annual basis through Stripe. Prices and limits are listed on our pricing page. Taxes may apply based on your billing country.

• Free trial: Booflow offers a 14-day free trial on paid plans. A card may be required at checkout depending on the plan and Stripe configuration; if no card is on file when the trial ends, the subscription closes automatically.
• Automatic renewal: Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price. The renewal charge is processed via Stripe using the payment method on file. To avoid the next charge, cancel before the renewal date from Billing; you keep access until the end of the current period.
• Cancellation: You can cancel anytime from Billing. After cancellation, your workspace becomes read-only at the end of the period — your data is preserved and you can re-subscribe later.
• Price changes: We may change subscription prices from time to time. Any price change applies to the next renewal after the change, not the current period. We will notify active customers by email or in-app at least 30 days before a price change takes effect; continued use after that date constitutes acceptance of the new price. You can cancel before the renewal to avoid the new rate.
• Refunds: Except where required by law, subscription fees are non-refundable.
• Overage: If you exceed your plan's limits we may restrict new writes until you upgrade.

3. Acceptable use

You agree not to use the Service to:

• Violate any law or the rights of others;
• Upload malware, illegal content, or content you don't have the rights to share;
• Scrape, rate-limit-evade, or interfere with other customers' use of the Service;
• Resell, sublicense, or white-label the Service beyond what your plan allows;
• Reverse engineer the Service (except to the minimal extent allowed by applicable law).

4. Your content

You retain ownership of every file, flow, template, comment and other content you upload ("Your Content"). You grant Booflow a limited, worldwide license to host, process and display Your Content solely to provide the Service. We do not claim ownership over Your Content, and we do not sell it.

External collaborators you invite to a flow can view and contribute to the tasks assigned to them. You are responsible for what you choose to share with them.

Our processing of personal data contained in Your Content is governed by our Privacy Policy, and where applicable (for B2B customers in the EEA/UK/Switzerland or otherwise required by law), by our Data Processing Agreement. Both documents are incorporated into these Terms by reference. If there is a conflict between these Terms and the DPA with respect to personal data processing, the DPA controls.

Feedback license: If you send us suggestions, ideas, bug reports or other feedback about the Service, you grant Booflow a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify and incorporate that feedback into the Service without obligation to you. You can keep using your feedback yourself; this is non-exclusive.

5. Third-party integrations

Booflow integrates with third parties (Google, Zoom, Dropbox, OneDrive, Canva, Calendly, Slack, and others). When you connect one of these, your use of their service is governed by that provider's terms and privacy policy. We are not responsible for third-party services.

6. Intellectual property

The Service, including its code, design, branding, and documentation, is owned by Booflow and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive license to use the Service in accordance with these Terms.

7. Termination and data retention

You can terminate your account at any time by deleting your organization or your user account from Settings. We may suspend or terminate your access if you violate these Terms, fail to pay, or if we're required to by law.

On termination, your workspace enters a 30-day grace period during which:

• The workspace is soft-deleted: read access for the owner only, no new writes by anyone.
• You can export Your Content (flows, tasks, comments, files) from Settings → Export, or you can reactivate the workspace to restore full access.
• After 30 days, Your Content is hard-deleted from our production systems. Encrypted backups containing the data are retained for an additional period (typically up to 90 days) consistent with our backup rotation; after that, the data is unrecoverable.

Billing records and audit logs that we are legally required to keep (tax, accounting, anti-fraud) are retained for the periods mandated by Mexican law and applicable jurisdictions, separate from Your Content.

8. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOFLOW'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.

10. Indemnification

You agree to defend, indemnify and hold harmless Booflow and its affiliates from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, Your Content, or your breach of these Terms.

11. Changes to these Terms

We may update these Terms from time to time. If the changes are material we will notify active customers by email or in-app at least 30 days before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the United Mexican States (México), without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be submitted to the exclusive jurisdiction of the competent courts of the City of Puebla, Puebla, México, and the parties expressly waive any other jurisdiction that may correspond to them by reason of their present or future domiciles, unless otherwise required by applicable consumer-protection laws.

13. API and MCP server

Booflow exposes an HTTP API and a Model Context Protocol (MCP) server on plans that include them. Your use of these endpoints is subject to (a) these Terms, (b) the rate limits and access scopes described in our developer documentation, and (c) the plan-specific access level for your workspace (read-only or full). You may not use the API or MCP server to circumvent plan limits or to provide a competing workflow product to third parties without our written consent. We may revoke API or MCP credentials at any time for abuse, security incidents, or breach of these Terms.

14. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy, DPA (where applicable) and any plan-specific addenda, constitute the entire agreement between you and Booflow regarding the Service, and supersede any prior agreements on the same subject.

Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions stay in full force.

No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or any of your rights under them without our prior written consent. Booflow may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, with notice to you.

Force majeure: Neither party is liable for failure to perform any obligation under these Terms (other than payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, governmental action, war, terrorism, pandemics, cloud-provider outages, internet failures, or labor disputes.

Notices: We will send notices to the email address on file for your account, or in-product. Notices to Booflow must be sent to legal@booflow.comwith copy by registered mail (when required by law) to our registered office at Cerrada Acueducto #5713, Int. 501, Col. Zona Residencial Anexa Estrellas del Sur, C.P. 72176, Heroica Puebla de Zaragoza, Puebla, México.

Language: These Terms are provided in English and Spanish for convenience. In case of any inconsistency or conflict between the two versions, the Spanish version prevails as we are a Mexican entity governed by Mexican law.

15. Contact

Questions about these Terms? Write us at legal@booflow.com.